FAQ
Shipping
Do you offer free shipping?
Yes. Orders over $50 shipping within the continental United States get free standard shipping, sent via USPS Ground Advantage. Expedited options cost extra and appear at checkout once you enter your state and ZIP code.
What is your Shipping Guarantee?
Orders placed before 1:00 PM EST, Monday through Friday, ship the same day. Orders placed after 1:00 PM ship the next business day. If an eligible order misses same-day shipping, we upgrade your shipping method one level. If you already chose the fastest method, we refund your shipping charge and ship the next business day. The guarantee doesn’t cover weekend or holiday orders, unexpected closures (such as weather), special orders, drop-shipped or backordered items, unpaid orders, or orders on hold for missing information. “Same day” refers to when the order ships, not when it arrives.
When will my package arrive?
We ship from Hudson Valley, NY. Estimated transit times in the continental U.S. are about 3–11 days for USPS Ground Advantage and about 2–7 days for USPS Priority Mail, with closer destinations arriving faster. UPS Ground times depend on your zone, and our estimates add one buffer day. Express UPS and USPS options are available for most products. All times are estimates based on historical data.
We ship to countries outside of the United States. Find out how long it takes!
We’ve shipped to more than 50 countries. Delivery times are listed on our Canada, Australia, and International shipping-times pages.
Who pays customs fees, duties, and taxes?
The recipient pays them. Any import duty, tax, or VAT is charged by your country after the package arrives, and we can’t predict or control the amount. If you refuse a shipment or don’t respond to the carrier about duties, you’re still responsible for the purchase price and any charges. We don’t refund the original shipping cost on parcels refused at customs. Please check with your local customs office before ordering.
How do I ship to PO boxes?
UPS can’t deliver to PO boxes. If you enter a PO box address, checkout will only show USPS shipping options.
Do you ship to APO/FPO addresses?
Yes, through USPS only. Military addresses (APO/FPO/DPO) and PO boxes can only use USPS Priority Mail or Ground Advantage.
Shopping
Why should I register?
With an account you can track orders and see your order history, check out faster, and earn points through our Rewards program.
What are my options to sort and browse products in a category?
The main menu lets you shop by product type: Garden Flags, House Flags, Banner Garden Flags, Mailbox Covers, Doormats, Yard Signs, Windsocks, Accents, and Accessories. Each type can be narrowed further by Season, Holiday, Occasion, Theme, Material, or Brand. On any collection page, you can use the filters and sort options to narrow results by price, newest, or best-selling.
How do I check the status of my order?
Log in to your account and open Orders. When your order ships, you’ll also get a shipping confirmation email with a tracking link. For help, call (888) 294-1606 or email service@justforfunflags.com.
What kind of products does Just For Fun Flags specialize in?
Decorative garden and house flags. We have over 3,000 designs for every season, holiday, and occasion, including our exclusive America Forever collection. We also carry mailbox covers, doormats, yard signs, windsocks and spinners, door décor, pillow covers, and hardware such as flag poles, mailbox adapters, and doormat trays. Brands include America Forever, Evergreen, Carson, Custom Decor, Magnet Works, Toland, Premier, and Studio M. We’re family-owned and have been online since 2018, as part of a specialty retail business founded in 2009.
How do I add something to my cart without losing my order?
When you add an item, choose “Continue shopping” and your cart is saved while you browse. You can also save items to your Wishlist to buy later.
What is your “In Stock Guarantee”?
Our website shows real-time inventory, so you can’t buy an item that’s out of stock. Sold-out items are clearly marked.
What if I wanted to order more than you have in stock?
Contact customer service at (888) 294-1606 or service@justforfunflags.com and we’ll do our best to help.
If an item is out of stock, can I still buy it?
No. Out-of-stock items can’t be purchased. Contact customer service if you need the item and we’ll check when it will be back in stock.
What is your backorder policy?
Our inventory updates in real time, but occasionally the stock count is off. If that happens, we’ll notify you right away and either cancel the item or offer a substitute where possible.
Why is a coupon code not working in my cart?
Coupon codes come with conditions. A code may only apply to a specific collection, require a minimum purchase, or have an expiration date. Most codes can be used once per customer and can’t be combined with other promotions. They also exclude gift cards, custom bundles and products, flag sets, product bundles, accessories, and items marked ON SALE. Current offers and terms are on our Coupon Codes page.
Why is a discount or promotion not showing in my cart?
Discount codes are applied at checkout, not in the cart. Promo links like the homepage banners apply the code automatically when you click them. Items marked ON SALE aren’t eligible for extra discounts.
What forms of payment does Just For Fun Flags accept?
Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay, Google Pay, and Amazon Pay.
What does this order status mean?
- Pending: Payment hasn’t been completed yet.
- Processing: Your payment has been received and the order is being sent to our warehouse.
- Completed: Your order has shipped, and you’ll get an email with a tracking number.
Can I purchase a Just For Fun Flags gift card?
Yes. Gift cards are sold on our Gift Card page.
I see you don’t carry this, but I think you can help me. Can I place a special order?
In most cases, yes. We can special order most products our manufacturers carry, though supplier minimums and delivery times may apply. We can’t guarantee every request, but we’ll do our best. Contact us to ask.
How do I redeem a Just For Fun Flags gift card?
At checkout, enter your gift card code in the “Gift card or discount code” field and click Apply. The balance is deducted from your total. Note that gift cards can’t be purchased with discount codes.
How do I know if my purchase has been confirmed?
After checkout, you’ll see an order confirmation page and receive a confirmation email with your order number. If the email doesn’t arrive, check your spam folder or contact us.
Do you offer volume discounts?
FlagsRus gives 10% off orders over $150 with code FL150. JFF needs its own code, or this answer should say no volume discount is offered.
Can I send you a purchase order?
FlagsRus accepts purchase orders from government and educational institutions on orders over $100. If JFF has the same policy, use: “Yes, for verified government and educational institutions on orders over $100. Email your PO on your organization’s letterhead to service@justforfunflags.com.” If JFF doesn’t accept POs, say so instead.
Can I cancel my order after I have completed it?
Yes, at no charge, as long as the order hasn’t been sent to our warehouse. Orders go to the warehouse at 8 AM and 1 PM EST, Monday through Friday (excluding US holidays), so contact us as soon as possible at (888) 294-1606 or service@justforfunflags.com.
Where is your store?
We’re an online store, and orders ship from our warehouse in Hudson Valley, NY. Customer service is available Monday through Friday, 8 AM–6 PM EST, at (888) 294-1606 or service@justforfunflags.com. Please confirm there’s no walk-in retail location.
Do you have a catalog?
There's no paper catalog. Items change so often that a printed catalog would quickly go out of date, so the website is kept complete and up to date instead.
Returns
What is your return policy?
If you’re not completely satisfied, you can return your purchase within 30 days of delivery for a full refund of the merchandise price. Items must be unused and in their original packaging. You pay the return shipping, and original shipping charges are non-refundable.
You can return standard flags and flag sets, unopened accessories and hardware, and any item in resalable condition.
You can’t return personalized or custom-printed flags, special order items, clearance or final sale items, or anything used, washed, or damaged.
Holiday purchases made between November 1 and December 31 can be returned until January 31.
How do I send back the products I want to return?
- Email service@justforfunflags.com with your order number to request a Return Authorization (RMA) number. We’ll send it within 1 business day.
- Pack the item securely in its original packaging.
- Write the RMA number on the outside of the package.
- Ship it to: JustForFunFlags Returns, 16 Dalfonso Road, Newburgh, NY 12550.
Can I exchange my product?
If you received a damaged or incorrect item, contact us right away at service@justforfunflags.com and we’ll arrange a replacement or full refund at no cost to you. Please report any shipping damage within 3 days of delivery. For other exchanges, return the item under our standard return policy and place a new order for the item you want. If you need help, call (888) 294-1606.
How long will it take to receive my refund?
Once we receive your return, allow 5–7 business days for processing. Refunds go back to your original payment method.
Contact Us
How do I find out about my order?
Log in to your account to see your order history and the status of each order. When your order ships, you’ll also get an email with a tracking number. If you need more help, contact us at service@justforfunflags.com or (888) 294-1606.
How do I contact you?
Email: service@justforfunflags.com
Phone: (888) 294-1606
Live chat: use the “Chat With Us” link at the top of any page.
Hours: Monday through Friday, 8 AM to 6 PM EST.
How can I reach your corporate office?
Call (888) 294-1606, Monday through Friday, 8 AM to 6 PM EST, or email service@justforfunflags.com. You can also write to us at Just For Fun Flags, Inc., 122 Rose Lane STE. A1, Frisco, TX 75036.
Security & Privacy
Is the ordering system secure?
Yes. Protecting your personal information is important to us, and we follow industry-standard practices to keep it safe both in transit and after we receive it. All information you enter at checkout is encrypted with SSL (Secure Socket Layer) technology. If you pay through a third-party option such as PayPal, you enter your payment details directly with that provider, and its own privacy and security practices apply. If you have questions about security on our site, email service@justforfunflags.com.
What is your privacy policy?
We never sell your personal information to third parties. We collect billing details, account information, and basic browser data such as your IP address and browser type. We use this information only to fulfill your order, send order confirmations, respond to customer service requests, manage your account, send newsletters you’ve subscribed to, and improve our website. We share your information only as described in our Privacy Policy, for example when required by law or with your consent. To review or update your personal information, or to close your account, email service@justforfunflags.com. For full details, see our Privacy Policy.
How do I remove my name from your mailing list?
Click the unsubscribe link at the bottom of any of our newsletter or marketing emails. You can also email service@justforfunflags.com and we’ll remove you.
Rewards Program
How do I sign up?
You’re enrolled in our Rewards program automatically when you create an account, either by registering on our site or during checkout.
Where do I see the Rewards program?
Click the “Rewards” icon at the top of our site to open the Rewards page.
Earn Points
You can earn points when you:
- Create an account
- Complete your profile
- Celebrate your birthday
- Place an order (points for every dollar you spend)
- Leave a review
- Refer a friend
Do rewards points expire?
No. Once you earn points, they stay in your account forever.
How about cancelled orders?
If an order is cancelled and refunded, any points you earned from that order are deducted from your balance.
Redeem Points
- Log in and add items to your cart.
- In the cart, click Redeem on the reward you want, then click Apply.
- Click Checkout. The discount is already applied to your order.
Your points balance updates automatically to reflect what you redeemed.
Check My Balance
You can check your points anytime on the Rewards page. When you have enough points, a “Redeem” button appears next to each reward you’re eligible for.
Do I get rewards on phone orders?
Unfortunately, no. Our Rewards program is built into our online store, so points and rewards apply only to orders placed through our website.
More questions about the Rewards program?
Contact us at service@justforfunflags.com or call (888) 294-1606, Monday through Friday, 8 AM to 6 PM EST. We’re happy to help.
Do orders for resale earn rewards points?
No. Rewards points are only for orders placed for personal use. Orders placed for business, resale, or distribution aren’t eligible, and Just For Fun Flags decides which orders fall into that category.
About Us
Why shop at Just For Fun Flags?
- Huge selection: thousands of unique designs for every season, holiday, occasion, and hobby, with new designs added regularly.
- Exclusive collections: our America Forever line has nearly 3,000 patriotic and seasonal designs you won’t find anywhere else.
- Chosen by customers: we pick our collection based on real customer feedback.
- Budget-friendly prices: decorating your home shouldn’t cost a fortune.
- Fast shipping: orders placed before 1 PM EST on weekdays ship the same day, and US orders over $50 ship free.
- Rewards: earn points on every online order and redeem them for discounts.
- Friendly customer service: call (888) 294-1606, Monday through Friday, 8 AM to 6 PM EST, or email service@justforfunflags.com.
Who is Just For Fun Flags?
Just For Fun Flags started selling flags online on August 2, 2018, as part of a family-owned specialty retail business founded in 2009. We believe in bold, joyful home décor, and nothing says that like the perfect flag. Our mission is to help you celebrate what matters most with flags that are fun, affordable, and uniquely you, from porch and house flags to garden flags.
Our team includes Blake (Owner and Supervisor), Nicole (Operations Manager), Amanda (Purchasing), and Allison (Warehouse).